OM GUITARS

FAQ

Q. How are OM S1 guitars made?
A. All guitar body and neck blanks are cut and routed on a CNC machine. This ensures a very high level of precision and fit, particularly where the neck adjoins the body. The integrity of this joint contributes significantly to the tone of the guitar. All assembly and wiring is done by hand. All OM S1 Standard and Custom models are hand-finished with oil and wax. Learn about our build process.

Q. What is the standard build time for the various guitar models?
A. Please see the build times listed at the bottom of the Models page.

Q. What is shipping cost, and what methods do you ship by?
A. Shipping cost will vary by location, a quote is provided during the order process. Shipping is generally by US Postal Service and UPS.

Q. Do the guitars come with a case?
A. Yes, a hard case is included with every guitar.

Q. Do I have to pay in full when I order, and what payment methods do you accept?
A. No, a $500 nonrefundable deposit is required to initiate the build. The balance is due upon completion of the guitar. We accept PayPal.

Q. Do you accept returns on S1 Standard and S1 Custom guitars?
A. Yes, you may return S1 Standard and S1 Custom guitars in new condition within 7 days of delivery, for any reason. You must pay return shipping. There is a $250 restocking fee to cover our costs, as we run a small operation. If the guitar is no longer in new condition, there may be an additional charge.

Q. Do you accept returns on S1 Elite guitars?
A. No, all S1 Elite guitar sales are final, as they are totally personalized guitars built to order .

Q. I’m interested in an OM S1 Elite model. What do the different woods sound like, and how do they compare?
A. Contact us at om.s1.guitars@gmail.com, and we can have a conversation about wood tones. We’d suggest you do some research on the internet as well, as there is a fair amount of information out there on what different woods sound like.